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 ABOUT THE GP= SURGERY   GETTING THRO= UGH ON THE PHONE   SEEING A DOC= TOR   WAITING TIME= AT GP SURGERY   SEEING PREFE= RRED DOCTOR   OPENING HOUR= S   SEEING A DOC= TOR AT THE SURGERY   SEEING A NUR= SE AT THE SURGERY   OVERALL SATI= SFACTION   PLANNING YOU= R CARE   OUT-OF-HOURS= CARE   DEMOGRAPHICS=  
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3DDH
 <= /td>
Results of GP = Patient Survey 2009/10 Quarters 1 & 2 Results of GP = Patient Survey 2009/10 Quarters 1 & 2 Results of GP = Patient Survey 2009/10 Quarters 1 & 2 Results of GP = Patient Survey 2009/10 Quarters 1 & 2
WEST SUSSEX PC= T WEST SUSSEX PC= T WEST SUSSEX PC= T WEST SUSSEX PC= T
Note: results = for the survey are not weighted Note: results = for the survey are not weighted Note: results = for the survey are not weighted Note: results = for the survey are not weighted
<= /td>
     =     Responses include all those completing a questionnaire Responses include all those completing a questionnaire Responses include all those completing a questionnaire Responses include all those completing a questionnaire
    Response rate Ease of getting into surgery building (Q1)<= /td> Cleanliness of surgery (Q2) Overheard at reception (Q3) Helpfulness of receptionist (Q4)
Practice code Practi= ce name Total survey forms distributed Total c= ompleted forms received Response rate (%) Ease of getting into building - total responses Very easy Fairly easy Not very easy= Not at all easy % Very easy % Fairly easy<= /td> % Not very eas= y % Not at all e= asy % Easy (total) 95% confidence interval = around % who say it is easy to get into the surgery (+/-) Cleanl= iness of surgery - total responses Very clean Fairly clean Not very clean Not at all clean Don't know % Very = clean % Fairly clean % Not very clean % Not at all clean % Don’t know % Clean (total) 95% confidence interval = around % who say the surgery is clean (+/-) Overhe= ard at reception - total responses Yes, but don't mind Yes, and not happy abou= t it No, others patients can= 't overhear Don't know % Yes, but don't mind % Yes, and not happy abo= ut it % No, others patients ca= n't overhear % Don't know % Yes (total) 95% confidence interval = around % who say they can be overheard at reception (+/-) Helpfu= lness of receptionist - total responses Very helpful Fairly helpful Not very helpful Not at all helpful % Very helpful % Fairly helpful % Not very helpful % Not at all helpful % Helpful (total) 95% confidence interval = around % who say their receptionist is helpful (+/-)
N/= A Resul= ts for England as a whole 2,780,020 1,108,679 40% 1,092,765 865,949 196,711 23,163 6,942 79% 18% 2% 1% 97% 0% 1,094,270 775,780 292,229 13,701 1,839 10,721 71% 27% 1% * 1% 98% 0% 1,088,203 671,179 269,763 84,370 62,891 62% 25% 8% 6% 86% 0% 1,063,240 591,743 399,067 57,202 15,228 56% 38% 5% 1% 93% 0%
                                                                                                     
N/= A WEST = SUSSEX PCT 26,624 13,291 50% 13,093 10,680 2,084 244 85 82% 16% 2% 1% 97% 0% 13,116 10,082 2,813 68 4 149 77% 21% 1% * 1% 98% 0% 13,064 8,349 2,931 1,048 736 64% 22% 8% 6% 86% 1% 12,764 7,134 4,901 589 140 56% 38% 5% 1% 94% 0%
&n= bsp;  = ;                                                                                                  
H8= 2002 THE L= YONS PRACTICE 239 113 47% 112 79 28 5 0 71% 25% 4% 0% 96% 4% 111 73 36 0 0 2 66% 32% 0% 0% 2% 98% 2% 111 87 13 5 6 78% 12% 5% 5% 90% 6% 108 64 36 7 1 59% 33% 6% 1% 93% 5%
H8= 2003 MEADO= WS SURGERY 301 163 54% 159 127 30 2 0 80% 19% 1% 0% 99% 2% 160 126 31 2 0 1 79% 19% 1% 0% 1% 98% 2% 160 91 42 17 10 57% 26% 11% 6% 83% 6% 156 116 37 3 0 74% 24% 2% 0% 98% 2%
H8= 2004 COWFO= LD SURGERY 218 100 46% 99 93 5 0 1 94% 5% 0% 1% 99% 2% 98 92 5 0 0 1 94% 5% 0% 0% 1% 99% 2% 99 70 14 11 4 71% 14% 11% 4% 85% 7% 97 72 22 2 1 74% 23% 2% 1% 97% 3%
H8= 2005 CUCKF= IELD MEDICAL CENTRE 383 177 46% 176 147 27 2 0 84% 15% 1% 0% 99% 2% 175 150 25 0 0 0 86% 14% 0% 0% 0% 100% 0% 171 110 26 21 14 64% 15% 12% 8% 80% 6% 172 92 69 8 3 53% 40% 5% 2% 94% 4%
H8= 2006 PETWO= RTH SURGERY 225 122 54% 121 107 11 1 2 88% 9% 1% 2% 98% 3% 121 99 20 1 0 1 82% 17% 1% 0% 1% 98% 2% 121 91 19 6 5 75% 16% 5% 4% 91% 5% 117 72 35 9 1 62% 30% 8% 1% 91% 5%
H8= 2007 WESTC= OURT MEDICAL CENTRE 273 167 61% 165 140 20 4 1 85% 12% 2% 1% 97% 3% 167 142 22 1 0 2 85% 13% 1% 0% 1% 98% 2% 164 115 43 4 2 70% 26% 2% 1% 96% 3% 163 90 64 6 3 55% 39% 4% 2% 94% 3%
H8= 2008 SHIP = STREET SURGERY 320 171 53% 169 125 35 8 1 74% 21% 5% 1% 95% 3% 169 140 29 0 0 0 83% 17% 0% 0% 0% 100% 0% 167 121 24 10 12 72% 14% 6% 7% 87% 5% 168 84 74 10 0 50% 44% 6% 0% 94% 4%
H8= 2009 ST.LA= WRENCE SURGERY 207 117 57% 116 107 9 0 0 92% 8% 0% 0% 100% 0% 116 103 12 0 0 1 89% 10% 0% 0% 1% 99% 2% 116 87 14 6 9 75% 12% 5% 8% 87% 6% 114 68 43 3 0 60% 38% 3% 0% 97% 3%
H8= 2010 JUDGE= S CLOSE SURGERY 289 130 45% 125 68 41 9 7 54% 33% 7% 6% 87% 6% 124 86 32 2 0 4 69% 26% 2% 0% 3% 95% 4% 124 83 30 4 7 67% 24% 3% 6% 91% 5% 124 62 51 9 2 50% 41% 7% 2% 91% 5%
H8= 2011 STRAN= D SURGERY 315 178 57% 175 145 26 3 1 83% 15% 2% 1% 98% 2% 176 105 67 0 0 4 60% 38% 0% 0% 2% 98% 2% 176 112 48 8 8 64% 27% 5% 5% 91% 4% 169 70 86 9 4 41% 51% 5% 2% 92% 4%
H8= 2012 LEACR= OFT MEDICAL PRACTICE 346 136 39% 134 103 29 2 0 77% 22% 1% 0% 99% 2% 135 88 42 2 0 3 65% 31% 1% 0% 2% 96% 3% 135 83 41 3 8 61% 30% 2% 6% 92% 5% 130 83 40 6 1 64% 31% 5% 1% 95% 4%
H8= 2013 LANGL= EY HOUSE 227 129 57% 128 94 27 6 1 73% 21% 5% 1% 95% 4% 128 86 37 0 0 5 67% 29% 0% 0% 4% 96% 3% 126 100 21 1 4 79% 17% 1% 3% 96% 3% 119 76 40 3 0 64% 34% 3% 0% 97% 3%
H8= 2014 COPPI= CE SURGERY 302 179 59% 179 146 33 0 0 82% 18% 0% 0% 100% 0% 177 150 25 1 0 1 85% 14% 1% 0% 1% 99% 2% 176 110 33 20 13 63% 19% 11% 7% 81% 6% 175 104 62 6 3 59% 35% 3% 2% 95% 3%
H8= 2015 PHOEN= IX SURGERY 238 147 62% 146 129 16 0 1 88% 11% 0% 1% 99% 1% 141 107 32 1 0 1 76% 23% 1% 0% 1% 99% 2% 147 97 36 9 5 66% 24% 6% 3% 90% 5% 139 79 53 7 0 57% 38% 5% 0% 95% 4%
H8= 2016 BERST= ED GREEN SURGERY 236 119 50% 119 86 27 6 0 72% 23% 5% 0% 95% 4% 119 75 41 1 0 2 63% 34% 1% 0% 2% 97% 3% 118 63 44 4 7 53% 37% 3% 6% 91% 5% 116 52 49 12 3 45% 42% 10% 3% 87% 6%
H8= 2017 PARK = SURGERY 300 154 51% 152 110 28 10 4 72% 18% 7% 3% 91% 5% 151 118 32 0 0 1 78% 21% 0% 0% 1% 99% 1% 151 100 33 5 13 66% 22% 3% 9% 88% 5% 148 78 61 8 1 53% 41% 5% 1% 94% 4%
H8= 2020 BOGNO= R MEDICAL CENTRE 318 129 41% 128 73 41 11 3 57% 32% 9% 2% 89% 5% 128 68 54 3 1 2 53% 42% 2% 1% 2% 95% 4% 129 64 39 18 8 50% 30% 14% 6% 80% 7% 124 51 55 15 3 41% 44% 12% 2% 85% 6%
H8= 2021 ARUND= EL SURGERY 340 185 54% 183 178 5 0 0 97% 3% 0% 0% 100% 0% 184 173 10 0 0 1 94% 5% 0% 0% 1% 99% 1% 180 119 21 22 18 66% 12% 12% 10% 78% 6% 176 120 54 2 0 68% 31% 1% 0% 99% 2%
H8= 2022 STEYN= ING HEALTH CENTRE 222 125 56% 121 110 9 1 1 91% 7% 1% 1% 98% 2% 124 113 9 0 0 2 91% 7% 0% 0% 2% 98% 2% 123 75 22 12 14 61% 18% 10% 11% 79% 7% 121 71 46 3 1 59% 38% 2% 1% 97% 3%
H8= 2023 ADUR = MEDICAL GROUP 243 136 56% 134 82 48 4 0 61% 36% 3% 0% 97% 3% 133 84 47 2 0 0 63% 35% 2% 0% 0% 98% 2% 133 94 26 3 10 71% 20% 2% 8% 90% 5% 132 73 48 9 2 55% 36% 7% 2% 92% 5%
H8= 2024 SEAL = MEDICAL GROUP 314 168 54% 168 155 11 1 1 92% 7% 1% 1% 99% 2% 167 150 17 0 0 0 90% 10% 0% 0% 0% 100% 0% 167 107 40 8 12 64% 24% 5% 7% 88% 5% 160 106 48 4 2 66% 30% 3% 1% 96% 3%
H82= 025 WOODL= ANDS&CLERKLANDS PARTNERSHIP 274 125 46% 123 92 31 0 0 75% 25% 0% 0% 100% 0% 123 93 29 0 0 1 76% 24% 0% 0% 1% 99% 2% 121 67 26 24 4 55% 21% 20% 3% 77% 8% 120 66 51 2 1 55% 43% 2% 1% 98% 3%
H82= 026 SAXON= BROOK MEDICAL CENTRE 462 177 38% 177 135 36 3 3 76% 20% 2% 2% 97% 3% 176 125 47 2 0 2 71% 27% 1% 0% 1% 98% 2% 176 98 61 8 9 56% 35% 5% 5% 90% 4% 174 75 83 13 3 43% 48% 7% 2% 91% 4%
H8= 2027 RUDGW= ICK MEDICAL CENTRE 235 117 50% 117 100 14 3 0 85% 12% 3% 0% 97% 3% 117 106 11 0 0 0 91% 9% 0% 0% 0% 100% 0% 115 87 17 8 3 76% 15% 7% 3% 90% 5% 115 84 25 6 0 73% 22% 5% 0% 95% 4%
H8= 2028 COURT= YARD SURGERY 217 115 53% 114 89 23 2 0 78% 20% 2% 0% 98% 2% 115 96 18 0 0 1 83% 16% 0% 0% 1% 99% 2% 113 81 19 9 4 72% 17% 8% 4% 88% 6% 111 54 50 7 0 49% 45% 6% 0% 94% 4%
H8= 2029 MANOR= PRACTICE 206 109 53% 108 93 14 1 0 86% 13% 1% 0% 99% 2% 109 100 7 0 0 2 92% 6% 0% 0% 2% 98% 3% 107 75 16 11 5 70% 15% 10% 5% 85% 7% 107 78 27 2 0 73% 25% 2% 0% 98% 3%
H8= 2030 PULBO= ROUGH MEDICAL GROUP 334 186 56% 182 152 27 1 2 84% 15% 1% 1% 98% 2% 182 158 19 0 0 5 87% 10% 0% 0% 3% 97% 2% 184 95 38 35 16 52% 21% 19% 9% 72% 6% 178 121 50 6 1 68% 28% 3% 1% 96% 3%
H8= 2031 LOXWO= OD SURGERY 209 128 61% 125 118 6 1 0 94% 5% 1% 0% 99% 2% 126 116 9 0 0 1 92% 7% 0% 0% 1% 99% 2% 125 85 25 9 6 68% 20% 7% 5% 88% 6% 124 78 41 3 2 63% 33% 2% 2% 96% 3%
H8= 2032 RIVER= BANK MEDICAL CENTRE 220 114 52% 111 83 26 1 1 75% 23% 1% 1% 98% 2% 113 80 30 2 0 1 71% 27% 2% 0% 1% 97% 3% 111 80 27 2 2 72% 24% 2% 2% 96% 3% 109 56 50 2 1 51% 46% 2% 1% 97% 3%
H82= 033 GOSSO= PS GREEN MEDICAL CTR 384 159 41% 156 105 40 9 2 67% 26% 6% 1% 93% 4% 158 69 84 2 0 3 44% 53% 1% 0% 2% 97% 3% 155 77 65 8 5 50% 42% 5% 3% 92% 4% 152 38 86 21 7 25% 57% 14% 5% 82% 6%
H8= 2034 LIME = TREE SURGERY 244 143 59% 142 121 19 2 0 85% 13% 1% 0% 99% 2% 141 113 26 0 0 2 80% 18% 0% 0% 1% 99% 2% 143 96 37 6 4 67% 26% 4% 3% 93% 4% 134 86 44 3 1 64% 33% 2% 1% 97% 3%
H8= 2035 LINDF= IELD MEDICAL CENTRE 217 126 58% 126 115 10 1 0 91% 8% 1% 0% 99% 2% 126 111 15 0 0 0 88% 12% 0% 0% 0% 100% 0% 125 98 17 5 5 78% 14% 4% 4% 92% 5% 122 72 46 3 1 59% 38% 2% 1% 97% 3%
H8= 2036 ORCHA= RD SURGERY 224 124 55% 124 98 22 3 1 79% 18% 2% 1% 97% 3% 123 105 15 1 0 2 85% 12% 1% 0% 2% 98% 3% 123 70 29 14 10 57% 24% 11% 8% 80% 7% 118 77 37 4 0 65% 31% 3% 0% 97% 3%
H8= 2037 SELSE= Y MEDICAL PRACTICE 346 183 53% 182 166 12 3 1 91% 7% 2% 1% 98% 2% 182 160 21 0 0 1 88% 12% 0% 0% 1% 99% 1% 183 111 55 7 10 61% 30% 4% 5% 91% 4% 176 116 54 3 3 66% 31% 2% 2% 97% 3%
H82= 038 FLANS= HAM PARK HEALTH CENTRE 211 120 57% 119 108 10 1 0 91% 8% 1% 0% 99% 2% 119 112 7 0 0 0 94% 6% 0% 0% 0% 100% 0% 118 86 22 7 3 73% 19% 6% 3% 92% 5% 114 69 42 2 1 61% 37% 2% 1% 97% 3%
H8= 2039 PARK = SURGERY 407 207 51% 202 175 23 4 0 87% 11% 2% 0% 98% 2% 201 175 25 0 0 1 87% 12% 0% 0% * 100% 1% 203 138 44 14 7 68% 22% 7% 3% 90% 4% 197 105 80 10 2 53% 41% 5% 1% 94% 3%
H82= 040 CRAWL= EY DOWN HEALTH CENTRE 280 153 55% 151 143 7 1 0 95% 5% 1% 0% 99% 1% 151 138 12 0 0 1 91% 8% 0% 0% 1% 99% 1% 151 80 24 36 11 53% 16% 24% 7% 69% 7% 148 91 54 3 0 61% 36% 2% 0% 98% 2%
H8= 2041 VICTO= RIA ROAD SURGERY 315 148 47% 147 119 25 2 1 81% 17% 1% 1% 98% 2% 147 101 45 0 0 1 69% 31% 0% 0% 1% 99% 1% 147 86 47 5 9 59% 32% 3% 6% 90% 5% 140 83 50 6 1 59% 36% 4% 1% 95% 4%
H8= 2042 CATHE= DRAL MEDICAL GROUP 231 98 42% 96 70 22 4 0 73% 23% 4% 0% 96% 4% 95 65 29 1 0 0 68% 31% 1% 0% 0% 99% 2% 97 70 17 5 5 72% 18% 5% 5% 90% 6% 93 47 42 4 0 51% 45% 4% 0% 96% 4%
H8= 2043 GROVE= HOUSE SURGERY 204 119 58% 119 93 21 4 1 78% 18% 3% 1% 96% 4% 118 77 40 1 0 0 65% 34% 1% 0% 0% 99% 2% 116 83 31 0 2 72% 27% 0% 2% 98% 2% 117 62 52 3 0 53% 44% 3% 0% 97% 3%
H8= 2044 DOLPH= INS PRACTICE 309 159 51% 159 129 26 3 1 81% 16% 2% 1% 97% 2% 159 136 19 0 0 4 86% 12% 0% 0% 3% 97% 2% 158 102 24 20 12 65% 15% 13% 8% 80% 6% 150 61 76 12 1 41% 51% 8% 1% 91% 4%
H8= 2045 WORTH= ING MEDICAL GROUP 402 181 45% 179 149 26 3 1 83% 15% 2% 1% 98% 2% 178 131 46 0 0 1 74% 26% 0% 0% 1% 99% 1% 179 124 42 5 8 69% 23% 3% 4% 93% 4% 171 75 81 12 3 44% 47% 7% 2% 91% 4%
H82= 046 BROAD= WATER MEDICAL CENTRE 264 123 47% 120 102 16 0 2 85% 13% 0% 2% 98% 2% 120 104 14 0 0 2 87% 12% 0% 0% 2% 98% 2% 121 83 17 7 14 69% 14% 6% 12% 83% 7% 118 75 42 1 0 64% 36% 1% 0% 99% 2%
H8= 2047 BRIDG= E MEDICAL CENTRE 416 179 43% 178 149 25 3 1 84% 14% 2% 1% 98% 2% 176 120 53 0 0 3 68% 30% 0% 0% 2% 98% 2% 178 100 65 10 3 56% 37% 6% 2% 93% 4% 167 62 89 14 2 37% 53% 8% 1% 90% 4%
H8= 2048 AVISF= ORD MEDICAL GROUP 254 143 56% 141 111 24 3 3 79% 17% 2% 2% 96% 3% 142 122 19 0 0 1 86% 13% 0% 0% 1% 99% 1% 141 98 20 17 6 70% 14% 12% 4% 84% 6% 136 81 51 2 2 60% 38% 1% 1% 97% 3%
H8= 2049 PARKL= ANDS SURGERY 365 184 50% 184 141 37 6 0 77% 20% 3% 0% 97% 3% 184 148 33 0 0 3 80% 18% 0% 0% 2% 98% 2% 183 119 49 9 6 65% 27% 5% 3% 92% 4% 178 76 94 5 3 43% 53% 3% 2% 96% 3%
H8= 2050 IFIEL= D MEDICAL PRACTICE 507 193 38% 192 136 46 7 3 71% 24% 4% 2% 95% 3% 189 111 69 2 1 6 59% 37% 1% 1% 3% 95% 3% 188 121 58 4 5 64% 31% 2% 3% 95% 3% 182 89 76 13 4 49% 42% 7% 2% 91% 4%
H8= 2051 LAVAN= T ROAD SURGERY 342 176 51% 172 142 28 1 1 83% 16% 1% 1% 99% 2% 173 140 31 1 0 1 81% 18% 1% 0% 1% 99% 2% 172 129 21 17 5 75% 12% 10% 3% 87% 5% 172 103 63 5 1 60% 37% 3% 1% 97% 3%
H8= 2052 POUND= HILL MEDICAL GROUP 402 210 52% 205 165 37 3 0 80% 18% 1% 0% 99% 2% 208 150 54 2 0 2 72% 26% 1% 0% 1% 98% 2% 209 128 56 13 12 61% 27% 6% 6% 88% 4% 201 79 102 17 3 39% 51% 8% 1% 90% 4%
H82= 053 FURNA= CE GREEN MEDICAL PRACTICE 376 193 51% 189 161 27 1 0 85% 14% 1% 0% 99% 1% 192 147 43 1 0 1 77% 22% 1% 0% 1% 99% 1% 192 117 56 5 14 61% 29% 3% 7% 90% 4% 187 81 87 15 4 43% 47% 8% 2% 90% 4%
H8= 2055 BILLI= NGSHURST SURGERY 227 123 54% 121 97 24 0 0 80% 20% 0% 0% 100% 0% 122 106 15 0 0 1 87% 12% 0% 0% 1% 99% 2% 122 88 19 7 8 72% 16% 6% 7% 88% 6% 122 80 38 4 0 66% 31% 3% 0% 97% 3%
H8= 2056 NEWTO= NS PRACTICE 207 113 55% 111 78 26 7 0 70% 23% 6% 0% 94% 5% 112 73 36 0 0 3 65% 32% 0% 0% 3% 97% 3% 111 73 25 8 5 66% 23% 7% 5% 88% 6% 113 58 53 2 0 51% 47% 2% 0% 98% 2%
H8= 2057 MID S= USSEX HEALTH CARE 293 160 55% 157 133 23 1 0 85% 15% 1% 0% 99% 1% 158 145 12 0 0 1 92% 8% 0% 0% 1% 99% 1% 158 108 20 17 13 68% 13% 11% 8% 81% 6% 157 92 63 2 0 59% 40% 1% 0% 99% 2%
H8= 2058 MAYWO= OD SURGERY 333 155 47% 153 130 21 1 1 85% 14% 1% 1% 99% 2% 155 130 24 0 0 1 84% 15% 0% 0% 1% 99% 1% 152 90 26 23 13 59% 17% 15% 9% 76% 7% 151 71 70 8 2 47% 46% 5% 1% 93% 4%
H8= 2059 WILLO= W GREEN SURGERY 269 150 56% 150 137 12 0 1 91% 8% 0% 1% 99% 1% 149 132 14 0 0 3 89% 9% 0% 0% 2% 98% 2% 149 102 35 6 6 68% 23% 4% 4% 92% 4% 149 98 49 2 0 66% 33% 1% 0% 99% 2%
H8= 2060 HENFI= ELD MEDICAL CENTRE 345 188 54% 183 151 26 6 0 83% 14% 3% 0% 97% 3% 184 124 57 1 0 2 67% 31% 1% 0% 1% 98% 2% 186 130 40 11 5 70% 22% 6% 3% 91% 4% 180 98 66 12 4 54% 37% 7% 2% 91% 4%
H8= 2061 SELDE= N MEDICAL CENTRE 236 116 49% 115 90 20 1 4 78% 17% 1% 3% 96% 4% 115 67 42 5 0 1 58% 37% 4% 0% 1% 95% 4% 114 76 27 5 6 67% 24% 4% 5% 90% 5% 111 52 47 11 1 47% 42% 10% 1% 89% 6%
H8= 2063 MOATF= IELD SURGERY 315 150 48% 150 114 32 4 0 76% 21% 3% 0% 97% 3% 149 119 29 0 0 1 80% 19% 0% 0% 1% 99% 1% 147 105 32 5 5 71% 22% 3% 3% 93% 4% 145 70 70 5 0 48% 48% 3% 0% 97% 3%
H8= 2064 SOUTH= GATE SURGERY 281 134 48% 132 105 23 4 0 80% 17% 3% 0% 97% 3% 133 90 40 1 0 2 68% 30% 1% 0% 2% 98% 2% 131 81 34 8 8 62% 26% 6% 6% 88% 6% 130 66 54 7 3 51% 42% 5% 2% 92% 5%
H8= 2065 BALL = TREE SURGERY 292 153 52% 151 104 42 1 4 69% 28% 1% 3% 97% 3% 150 112 37 0 0 1 75% 25% 0% 0% 1% 99% 1% 151 97 43 8 3 64% 28% 5% 2% 93% 4% 146 79 54 11 2 54% 37% 8% 1% 91% 5%
H8= 2066 FITZA= LAN MEDICAL GROUP 299 136 45% 134 95 34 5 0 71% 25% 4% 0% 96% 3% 134 83 49 1 0 1 62% 37% 1% 0% 1% 99% 2% 134 72 49 6 7 54% 37% 4% 5% 90% 5% 129 55 63 8 3 43% 49% 6% 2% 91% 5%
H8= 2067 WESTG= ATE SURGERY 244 106 43% 102 81 17 3 1 79% 17% 3% 1% 96% 4% 104 64 34 2 0 4 62% 33% 2% 0% 4% 94% 4% 102 57 21 22 2 56% 21% 22% 2% 76% 8% 102 76 22 4 0 75% 22% 4% 0% 96% 4%
H8= 2068 MILL = STREAM MEDICAL CENTRE 204 105 51% 101 85 15 1 0 84% 15% 1% 0% 99% 2% 103 77 26 0 0 0 75% 25% 0% 0% 0% 100% 0% 103 66 23 5 9 64% 22% 5% 9% 86% 7% 100 57 39 3 1 57% 39% 3% 1% 96% 4%
H8= 2069 ARUN = MEDICAL GROUP 336 151 45% 144 108 32 4 0 75% 22% 3% 0% 97% 3% 147 102 42 1 0 2 69% 29% 1% 0% 1% 98% 2% 146 97 31 7 11 66% 21% 5% 8% 88% 5% 144 96 44 4 0 67% 31% 3% 0% 97% 3%
H8= 2070 GLEBE= SURGERY 203 123 61% 121 105 14 2 0 87% 12% 2% 0% 98% 2% 122 112 10 0 0 0 92% 8% 0% 0% 0% 100% 0% 123 80 18 17 8 65% 15% 14% 7% 80% 7% 123 98 25 0 0 80% 20% 0% 0% 100% 0%
H8= 2072 SILVE= RDALE SURGERY 241 140 58% 138 117 20 1 0 85% 14% 1% 0% 99% 1% 139 127 11 0 0 1 91% 8% 0% 0% 1% 99% 1% 133 88 15 24 6 66% 11% 18% 5% 77% 7% 130 77 49 3 1 59% 38% 2% 1% 97% 3%
H8= 2076 CORNE= RWAYS SURGERY 195 115 59% 114 102 11 1 0 89% 10% 1% 0% 99% 2% 114 106 7 0 0 1 93% 6% 0% 0% 1% 99% 2% 114 75 17 12 10 66% 15% 11% 9% 81% 7% 112 85 25 1 1 76% 22% 1% 1% 98% 2%
H8= 2077 THE C= ROFT SURGERY 239 121 51% 120 90 26 2 2 75% 22% 2% 2% 97% 3% 121 92 28 0 0 1 76% 23% 0% 0% 1% 99% 2% 120 84 29 4 3 70% 24% 3% 3% 94% 4% 117 56 53 3 5 48% 45% 3% 4% 93% 5%
H8= 2078 SOUTH= BOURNE SURGERY 278 149 54% 145 133 10 2 0 92% 7% 1% 0% 99% 2% 146 117 28 0 0 1 80% 19% 0% 0% 1% 99% 1% 145 62 30 40 13 43% 21% 28% 9% 63% 8% 141 90 48 2 1 64% 34% 1% 1% 98% 2%
H8= 2079 NORFO= LK SQUARE SURGERY 374 119 32% 117 94 19 2 2 80% 16% 2% 2% 97% 3% 119 57 53 7 0 2 48% 45% 6% 0% 2% 92% 5% 117 61 29 16 11 52% 25% 14% 9% 77% 7% 114 63 41 9 1 55% 36% 8% 1% 91% 5%
H82= 083 NORTH= BOURNE MEDICAL CENTRE 207 118 57% 116 102 13 1 0 88% 11% 1% 0% 99% 2% 117 92 23 1 0 1 79% 20% 1% 0% 1% 98% 2% 115 73 25 10 7 63% 22% 9% 6% 85% 6% 117 72 42 1 2 62% 36% 1% 2% 97% 3%
H8= 2084 BROW = MEDICAL CENTRE 316 156 49% 155 114 35 5 1 74% 23% 3% 1% 96% 3% 154 98 52 0 0 4 64% 34% 0% 0% 3% 97% 2% 153 98 47 5 3 64% 31% 3% 2% 95% 3% 146 87 51 7 1 60% 35% 5% 1% 95% 4%
H8= 2086 HIGHD= OWN SURGERY 211 108 51% 107 91 13 1 2 85% 12% 1% 2% 97% 3% 108 80 28 0 0 0 74% 26% 0% 0% 0% 100% 0% 107 80 16 3 8 75% 15% 3% 7% 90% 6% 106 69 34 2 1 65% 32% 2% 1% 97% 3%
H8= 2087 BARN = SURGERY 207 121 58% 119 90 25 4 0 76% 21% 3% 0% 97% 3% 121 103 17 0 0 1 85% 14% 0% 0% 1% 99% 2% 119 83 34 1 1 70% 29% 1% 1% 98% 2% 115 93 19 3 0 81% 17% 3% 0% 97% 3%
H8= 2088 BEWBU= SH MEDICAL CENTRE 419 130 31% 127 93 26 4 4 73% 20% 3% 3% 94% 4% 128 69 55 3 0 1 54% 43% 2% 0% 1% 97% 3% 128 46 77 3 2 36% 60% 2% 2% 96% 3% 121 36 69 11 5 30% 57% 9% 4% 87% 6%
H8= 2089 RIVER= SIDE SURGERY 280 150 54% 147 90 51 5 1 61% 35% 3% 1% 96% 3% 148 112 35 0 0 1 76% 24% 0% 0% 1% 99% 1% 147 108 24 8 7 73% 16% 5% 5% 90% 5% 146 57 73 16 0 39% 50% 11% 0% 89% 5%
H8= 2091 NEW P= OND ROW SURGERY 299 161 54% 157 128 26 2 1 82% 17% 1% 1% 98% 2% 158 119 36 0 0 3 75% 23% 0% 0% 2% 98% 2% 157 97 36 13 11 62% 23% 8% 7% 85% 6% 153 73 65 8 7 48% 42% 5% 5% 90% 5%
H8= 2092 VILLA= GE SURGERY 268 134 50% 129 125 4 0 0 97% 3% 0% 0% 100% 0% 132 107 25 0 0 0 81% 19% 0% 0% 0% 100% 0% 130 79 31 14 6 61% 24% 11% 5% 85% 6% 128 60 63 5 0 47% 49% 4% 0% 96% 3%
H8= 2094 KINGF= ISHER FAMILY PRACTICE 198 99 50% 98 80 17 1 0 82% 17% 1% 0% 99% 2% 98 82 14 0 0 2 84% 14% 0% 0% 2% 98% 3% 98 55 18 19 6 56% 18% 19% 6% 74% 9% 97 57 36 4 0 59% 37% 4% 0% 96% 4%
H8= 2095 WITTE= RINGS HC 317 171 54% 167 148 16 1 2 89% 10% 1% 1% 98% 2% 168 137 27 1 0 3 82% 16% 1% 0% 2% 98% 2% 166 107 40 8 11 64% 24% 5% 7% 89% 5% 162 91 60 8 3 56% 37% 5% 2% 93% 4%
H8= 2096 ORCHA= RD SURGERY 232 112 48% 112 96 15 1 0 86% 13% 1% 0% 99% 2% 112 74 37 1 0 0 66% 33% 1% 0% 0% 99% 2% 112 77 27 6 2 69% 24% 5% 2% 93% 5% 108 68 34 5 1 63% 31% 5% 1% 94% 4%
H82= 098 COACH= MANS MEDICAL PRACTICE 533 204 38% 202 138 53 6 5 68% 26% 3% 2% 95% 3% 200 72 109 9 2 8 36% 55% 5% 1% 4% 91% 4% 203 96 82 8 17 47% 40% 4% 8% 88% 4% 196 64 107 19 6 33% 55% 10% 3% 87% 5%
H8= 2099 WEST = MEADS SURGERY 257 142 55% 140 121 17 1 1 86% 12% 1% 1% 99% 2% 137 107 29 0 0 1 78% 21% 0% 0% 1% 99% 1% 140 94 23 16 7 67% 16% 11% 5% 84% 6% 133 78 46 8 1 59% 35% 6% 1% 93% 4%
H8= 2100 NORTH= LANDS WOOD SURGERY 223 115 52% 114 107 7 0 0 94% 6% 0% 0% 100% 0% 115 108 7 0 0 0 94% 6% 0% 0% 0% 100% 0% 114 71 19 16 8 62% 17% 14% 7% 79% 7% 113 88 21 3 1 78% 19% 3% 1% 96% 3%
H8= 2101 HEENE= ROAD SURGERY 273 124 45% 119 97 20 1 1 82% 17% 1% 1% 98% 2% 119 83 35 0 0 1 70% 29% 0% 0% 1% 99% 2% 117 75 21 11 10 64% 18% 9% 9% 82% 7% 117 63 49 5 0 54% 42% 4% 0% 96% 4%
H8= 2615 OUSE = VALLEY PRACTICE 239 106 44% 104 97 6 1 0 93% 6% 1% 0% 99% 2% 105 95 9 0 0 1 90% 9% 0% 0% 1% 99% 2% 105 67 18 11 9 64% 17% 10% 9% 81% 7% 103 56 41 5 1 54% 40% 5% 1% 94% 4%
H8= 2621 PARK = VIEW SURGERY 389 193 50% 188 173 13 2 0 92% 7% 1% 0% 99% 1% 190 177 12 0 0 1 93% 6% 0% 0% 1% 99% 1% 188 105 22 33 28 56% 12% 18% 15% 68% 6% 182 107 66 7 2 59% 36% 4% 1% 95% 3%
H82= 625 OLD S= HOREHAM ROAD SURGERY 222 123 55% 121 109 11 1 0 90% 9% 1% 0% 99% 2% 120 114 6 0 0 0 95% 5% 0% 0% 0% 100% 0% 118 47 8 49 14 40% 7% 42% 12% 47% 8% 120 96 21 1 2 80% 18% 1% 2% 98% 3%
H8= 2626 HASSO= CKS HEALTH CENTRE 276 138 50% 137 125 10 1 1 91% 7% 1% 1% 99% 2% 136 110 23 0 0 3 81% 17% 0% 0% 2% 98% 2% 136 97 21 7 11 71% 15% 5% 8% 87% 6% 133 90 39 2 2 68% 29% 2% 2% 97% 3%
H8= 2640 HOLBR= OOK SURGERY 230 119 52% 114 103 10 1 0 90% 9% 1% 0% 99% 2% 116 94 22 0 0 0 81% 19% 0% 0% 0% 100% 0% 112 86 17 6 3 77% 15% 5% 3% 92% 5% 115 68 42 5 0 59% 37% 4% 0% 96% 4%
H8= 2641 THE L= AWNS SURGERY 187 99 53% 97 88 8 1 0 91% 8% 1% 0% 99% 2% 99 80 15 0 0 4 81% 15% 0% 0% 4% 96% 3% 99 70 8 11 10 71% 8% 11% 10% 79% 7% 98 78 19 1 0 80% 19% 1% 0% 99% 2%
H8= 2643 THE M= AYFLOWER SURGERY 320 149 47% 143 116 24 0 3 81% 17% 0% 2% 98% 2% 142 70 67 3 0 2 49% 47% 2% 0% 1% 96% 3% 144 87 43 8 6 60% 30% 6% 4% 90% 5% 136 63 59 13 1 46% 43% 10% 1% 90% 5%
Y0= 0351 LANGL= EY CORNER SURGERY 393 175 45% 172 136 31 5 0 79% 18% 3% 0% 97% 2% 170 127 41 1 0 1 75% 24% 1% 0% 1% 99% 2% 170 96 57 14 3 56% 34% 8% 2% 90% 4% 164 80 74 9 1 49% 45% 5% 1% 94% 4%
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 <= /td>
Results of GP = Patient Survey 2009/10 Quarters 1 & 2 Results of GP = Patient Survey 2009/10 Quarters 1 & 2 Results of GP = Patient Survey 2009/10 Quarters 1 & 2 Results of GP = Patient Survey 2009/10 Quarters 1 & 2
WEST SUSSEX PC= T WEST SUSSEX PC= T WEST SUSSEX PC= T WEST SUSSEX PC= T
Note: results = for the survey are not weighted Note: results = for the survey are not weighted Note: results = for the survey are not weighted Note: results = for the survey are not weighted
                                                                                                                                 
          Responses include all those completing a questionnaire Responses include all those completing a questionnaire Responses include all those completing a questionnaire Responses include all those completing a questionnaire
    Response rate Ease of getting through on the phone (Q5a)<= /td> Ease of speaking to a doctor on the phone (= Q5b) Ease of speaking to a nurse on the phone (Q= 5c) Ease of getting test results on the phone (= Q5d)
Practice code Practi= ce name Total survey forms distributed Total c= ompleted forms received Response= rate (%) Ease of getting through on the phone - total responses Haven't tried= Very easy Fairly easy Not very easy= Not at all ea= sy Don't know % Haven't tried % Very easy % Fairly easy<= /td> % Not very eas= y % Not at all e= asy % Don't know % Easy (total)= 95% confidence interval = around % who say it is easy to get through on the phone (+/-) Ease of speaking to a doctor on the phone - total responses Haven't tried= Very easy Fairly easy Not very easy= Not at all ea= sy Don't know % Haven't tried % Very easy % Fairly easy<= /td> % Not very eas= y % Not at all e= asy % Don't know % Easy (total)= 95% confidence interval = around % who say it is easy to speak to a doctor on the phone (+/-) Ease of speaking to a nurse on the phone - total responses Haven't tried= Very easy Fairly easy Not very easy= Not at all ea= sy Don't know % Haven't tried % Very easy % Fairly easy<= /td> % Not very eas= y % Not at all e= asy % Don’t = know % Easy (total)= 95% confidence interval = around % who say it is easy to speak to a nurse on the phone (+/-) Ease of getting test results on the phone - total responses Haven't tried= Very easy Fairly easy Not very easy= Not at all ea= sy Don't know % Haven't tried % Very easy % Fairly easy<= /td> % Not very eas= y % Not at all e= asy % Don’t = know % Easy (total)= 95% confidence interval = around % who say it is easy to get test results on the phone (+/-)
N/= A Resul= ts for England as a whole 2,780,020 1,108,679 40% 1,086,944 106,034 312,984 424,804 157,491 73,253 12,378 10% 29% 39% 14% 7% 1% 68% 0% 1,049,257 468,166 97,298 163,374 102,050 89,698 128,671 45% 9% 16% 10% 9% 12% 25% 0% 1,045,896 508,669 101,513 153,685 71,677 49,581 160,771 49% 10% 15% 7% 5% 15% 24% 0% 1,048,825 419,630 180,234 185,794 64,330 57,697 141,140 40% 17% 18% 6% 6% 13% 35% 0%
                                                                                                                                 
N/= A WEST = SUSSEX PCT 26,624 13,291 50% 13,027 1,325 3,317 5,194 2,055 980 156 10% 25% 40% 16% 8% 1% 65% 1% 12,676 5,148 1,289 2,617 1,309 867 1,446 41% 10% 21% 10% 7% 11% 31% 1% 12,630 6,151 1,056 1,954 889 467 2,113 49% 8% 15% 7% 4% 17% 24% 1% 12,649 5,265 1,932 2,290 727 530 1,905 42% 15% 18% 6% 4% 15% 33% 1%
&n= bsp;  = ;                                                                                                                              
H8= 2002 THE L= YONS PRACTICE 239 113 47% 110 14 49 41 4 2 0 13% 45% 37% 4% 2% 0% 82% 7% 105 49 11 20 6 4 15 47% 10% 19% 6% 4% 14% 30% 9% 107 58 13 12 5 2 17 54% 12% 11% 5% 2% 16% 23% 8% 105 56 14 12 4 2 17 53% 13% 11% 4% 2% 16% 25% 8%
H8= 2003 MEADO= WS SURGERY 301 163 54% 161 17 65 69 7 2 1 11% 40% 43% 4% 1% 1% 83% 6% 158 86 6 17 15 10 24 54% 4% 11% 9% 6% 15% 15% 5% 159 100 4 12 10 2 31 63% 3% 8% 6% 1% 19% 10% 5% 161 72 38 25 4 2 20 45% 24% 16% 2% 1% 12% 39% 7%
H8= 2004 COWFO= LD SURGERY 218 100 46% 99 9 56 31 2 0 1 9% 57% 31% 2% 0% 1% 88% 6% 93 49 12 21 5 1 5 53% 13% 23% 5% 1% 5% 35% 10% 94 63 8 9 1 1 12 67% 9% 10% 1% 1% 13% 18% 8% 94 43 18 18 2 4 9 46% 19% 19% 2% 4% 10% 38% 10%
H8= 2005 CUCKF= IELD MEDICAL CENTRE 383 177 46% 174 20 53 80 14 7 0 11% 30% 46% 8% 4% 0% 76% 6% 169 83 4 32 24 15 11 49% 2% 19% 14% 9% 7% 21% 6% 169 91 7 27 19 2 23 54% 4% 16% 11% 1% 14% 20% 6% 167 74 14 30 13 10 26 44% 8% 18% 8% 6% 16% 26% 7%
H8= 2006 PETWO= RTH SURGERY 225 122 54% 119 13 39 53 8 5 1 11% 33% 45% 7% 4% 1% 77% 7% 117 42 10 36 14 4 11 36% 9% 31% 12% 3% 9% 39% 9% 116 58 9 24 6 2 17 50% 8% 21% 5% 2% 15% 28% 8% 115 38 29 29 4 3 12 33% 25% 25% 3% 3% 10% 50% 9%
H8= 2007 WESTC= OURT MEDICAL CENTRE 273 167 61% 164 15 13 66 38 30 2 9% 8% 40% 23% 18% 1% 48% 8% 160 61 12 42 13 11 21 38% 8% 26% 8% 7% 13% 34% 7% 155 70 9 29 11 12 24 45% 6% 19% 7% 8% 15% 25% 7% 156 61 22 33 12 8 20 39% 14% 21% 8% 5% 13% 35% 7%
H8= 2008 SHIP = STREET SURGERY 320 171 53% 169 10 40 85 25 7 2 6% 24% 50% 15% 4% 1% 74% 7% 162 56 22 38 15 11 20 35% 14% 23% 9% 7% 12% 37% 7% 159 81 7 23 7 3 38 51% 4% 14% 4% 2% 24% 19% 6% 161 51 43 40 7 3 17 32% 27% 25% 4% 2% 11% 52% 8%
H8= 2009 ST.LA= WRENCE SURGERY 207 117 57% 117 17 20 50 21 7 2 15% 17% 43% 18% 6% 2% 60% 9% 113 40 21 27 9 2 14 35% 19% 24% 8% 2% 12% 42% 9% 113 37 28 26 3 0 19 33% 25% 23% 3% 0% 17% 48% 9% 112 41 33 19 1 1 17 37% 29% 17% 1% 1% 15% 46% 9%
H8= 2010 JUDGE= S CLOSE SURGERY 289 130 45% 127 17 39 56 10 1 4 13% 31% 44% 8% 1% 3% 75% 7% 126 36 17 35 14 11 13 29% 13% 28% 11% 9% 10% 41% 9% 125 42 24 26 12 5 16 34% 19% 21% 10% 4% 13% 40% 9% 124 41 23 27 10 3 20 33% 19% 22% 8% 2% 16% 40% 9%
H8= 2011 STRAN= D SURGERY 315 178 57% 175 21 11 28 54 56 5 12% 6% 16% 31% 32% 3% 22% 6% 172 57 4 19 22 36 34 33% 2% 11% 13% 21% 20% 13% 5% 170 61 10 26 16 20 37 36% 6% 15% 9% 12% 22% 21% 6% 169 64 11 29 18 14 33 38% 7% 17% 11% 8% 20% 24% 6%
H8= 2012 LEACR= OFT MEDICAL PRACTICE 346 136 39% 134 20 36 49 17 12 0 15% 27% 37% 13% 9% 0% 63% 8% 131 53 11 26 18 10 13 40% 8% 20% 14% 8% 10% 28% 8% 132 53 17 24 19 4 15 40% 13% 18% 14% 3% 11% 31% 8% 132 54 18 32 11 5 12 41% 14% 24% 8% 4% 9% 38% 8%
H8= 2013 LANGL= EY HOUSE 227 129 57% 126 16 33 52 19 4 2 13% 26% 41% 15% 3% 2% 67% 8% 123 37 23 43 8 4 8 30% 19% 35% 7% 3% 7% 54% 9% 121 62 15 21 7 3 13 51% 12% 17% 6% 2% 11% 30% 8% 121 51 18 23 4 3 22 42% 15% 19% 3% 2% 18% 34% 8%
H8= 2014 COPPI= CE SURGERY 302 179 59% 177 18 53 86 14 5 1 10% 30% 49% 8% 3% 1% 79% 6% 170 90 10 21 14 12 23 53% 6% 12% 8% 7% 14% 18% 6% 170 99 9 9 9 7 37 58% 5% 5% 5% 4% 22% 11% 5% 170 86 17 32 8 6 21 51% 10% 19% 5% 4% 12% 29% 7%
H8= 2015 PHOEN= IX SURGERY 238 147 62% 145 5 11 56 42 29 2 3% 8% 39% 29% 20% 1% 46% 8% 139 64 9 12 15 13 26 46% 6% 9% 11% 9% 19% 15% 6% 140 69 8 20 8 6 29 49% 6% 14% 6% 4% 21% 20% 7% 139 54 16 21 12 12 24 39% 12% 15% 9% 9% 17% 27% 7%
H8= 2016 BERST= ED GREEN SURGERY 236 119 50% 116 6 8 29 36 36 1 5% 7% 25% 31% 31% 1% 32% 8% 111 54 3 12 10 15 17 49% 3% 11% 9% 14% 15% 14% 6% 109 52 6 9 7 15 20 48% 6% 8% 6% 14% 18% 14% 6% 110 43 16 18 8 14 11 39% 15% 16% 7% 13% 10% 31% 9%
H8= 2017 PARK = SURGERY 300 154 51% 151 15 24 58 34 19 1 10% 16% 38% 23% 13% 1% 54% 8% 145 58 5 27 19 19 17 40% 3% 19% 13% 13% 12% 22% 7% 146 65 7 32 12 7 23 45% 5% 22% 8% 5% 16% 27% 7% 144 65 5 28 9 8 29 45% 3% 19% 6% 6% 20% 23% 7%
H8= 2020 BOGNO= R MEDICAL CENTRE 318 129 41% 125 9 12 38 33 31 2 7% 10% 30% 26% 25% 2% 40% 9% 122 35 11 28 18 12 18 29% 9% 23% 15% 10% 15% 32% 8% 120 43 11 16 14 9 27 36% 9% 13% 12% 8% 23% 23% 7% 121 37 25 23 8 2 26 31% 21% 19% 7% 2% 21% 40% 9%
H8= 2021 ARUND= EL SURGERY 340 185 54% 179 22 55 85 14 2 1 12% 31% 47% 8% 1% 1% 78% 6% 175 76 19 45 18 7 10 43% 11% 26% 10% 4% 6% 37% 7% 175 102 8 21 12 1 31 58% 5% 12% 7% 1% 18% 17% 5% 176 81 26 31 8 4 26 46% 15% 18% 5% 2% 15% 32% 7%
H8= 2022 STEYN= ING HEALTH CENTRE 222 125 56% 123 15 32 51