Book Appointments

Our Appointment Procedure

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Self Care Advice

You can often sort your own health issues without needing to see us

The NHS website and Patient.co.uk are two excellent websites you can use free of charge.

They have powerful search functions so you can find what you need quickly.

We also have lots of advice via our website

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Speak to a Pharmacist

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

FIND A PHARMACY

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Book an Appointment

Appointments can be booked online using the Accurx system or via telephone.

How To Book An Appointment 

What can we offer on the day?

  • Same day telephone consultations
  • Daily Practitioner Lead Minor Illness clinics
  • Same day GP appointments

The following can be booked in advance:

  • Treatment Room Appointments
  • Phlebotomy
  • Chronic Disease Reviews
  • Family Planning Appointments/smears
  • GP appointments (up to 3 weeks in advance)

Chaperones:

If you feel you would like a chaperone present at your consultation please ask us. You can do this at the time of booking your appointment or by informing us on the day. If you would like to see our chaperone policy please ask a member of the team.

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

Evening and Weekend Appointments 

We often have remote access weekend appointments with GP’s, Nurses and clinical pharmacists. You will be directed to one of these as part of our routine booking

Need an interpreter?

Please call 01273 702005 and leave a message in your language stating your name, phone number and the date, time and place of your appointment.

Training Practice

We are a training practice this means we are fortunate enough to have GP Registrars working with us for a year at a time. GP Registrars are fully qualified Doctors who are specialising in becoming General Practitioners.

To help with their education some consultations may be recorded, this will only be done if you give your consent. As a training practice we also have student nurses, as with the registrars these students are qualified nurses who are studying to become Specialist Practitioners.

We are also involved in training undergraduate medical students, who will be attached to the practice for six weeks at a time and Foundation Doctors (Junior Doctors on rotation)

Referrals: Expedite Letters

We are aware that patients are often told by the hospital to get a letter from the GP so that their first outpatient appointment can be expedited (i.e.; happen sooner). Please be aware that simply waiting a longer time than you would wish does not make your request urgent. Unfortunately, in the current situation, everyone is waiting longer.

We cannot write letters to expedite your appointment for this reason.

If the hospital is insistent on a letter, we may be able to write a letter for you, however getting a quicker appointment as a result is not always guaranteed, as we have no influence on how the hospital is managing and prioritising their own workloads.

If you would like to discuss the current waiting times, which provider your referral is currently with, alternative providers with shorter wait times, and not yet received a first outpatient appointment, please contact the Referral Support Team on 01903 708470. Lines are open Monday, Tuesday, Thursday and Friday 11am-4pm.

Important

The Referral Support Team cannot chase scans, blood test results, follow up appointments or surgery dates. The team can only advise on first outpatient appointments.

If you are wanting to expedite a procedure/diagnostic/follow up and are currently under a specific consultant at a hospital and feel that your condition has significantly deteriorated, please contact the relevant department at the hospital you are awaiting an appointment.

Should you continue to have difficulty in accessing your consultant, we advise that you contact the PALS department of the hospital for advice and assistance.

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